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Los Angeles, CA (March 14, 2019) – INTELITY™, provider of the travel industry’s first and broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The connection will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch/CONNECT integration platform.

SkyTouch is known for its innovative cloud-based property management system (PMS) that is accessible via mobile devices and is capable of managing properties of all sizes. The cloud-to-cloud integration between the SkyTouch PMSand the INTELITY platform gives staff access to a comprehensive set of management tools that work in combination to provide an exceptional guest experience.

SkyTouch CEO, Todd Davis, states, “Integrating with INTELITY using the SkyTouch /CONNECT technology will provide our customers staff with a simple and seamless management solution that elevates guest experience.”

The INTELITY Staff back office platform seamlessly connects to the SkyTouch PMS providing staff with updates to guest information and reservation status, as well as real-time updates regarding check-in/out and room changes. Because both platforms are available through mobile devices, management teams can be completely mobile on property and still track and manage all staff and guest activities.

“It’s important that hoteliers are able to incorporate the technology platforms of their choice at their properties and that those platforms work and complement each other,” said INTELITY President & COO David Adelson. “The integration between SkyTouch and INTELITY is a big step for the industry. Hoteliers can now utilize both platforms simultaneously and completely modernize the way they manage their properties.”

For more on the SkyTouch x INTELITY integration, please visit http://go.skytouchtechnology.com/Intelity

 
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Maestro PMS added 50+ new hotel companies in 2018. Maestro focuses on delivering flexible systems and 24/7 personal service to full-service independent operators. Would you like to learn the top tech requests indie operators are asking for? We can schedule a call for you with Warren Dehan, Maestro PMS President. Thank you and best, Julie

Maestro PMS’ Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018

Leading Edge System Development, Unparalleled Support, Flexible On-Premise or Cloud Deployment Options Make Maestro an Attractive Investment

March 20, 2019 – Maestro PMS, the preferred hotel software <http://www.maestropms.com/?q=maestro-modules&utm_source=email&utm_medium=referrer&utm_campaign=PRNewUsersMar202019>  solution for independent hotels, luxury resorts, conference centers, and multi-property groups announced that more than 50 independent full-service hotels and resorts joined the Maestro user family in 2018. The Maestro Property Management System, with its suite of 20+ modules on a single database, delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. 

“Maestro’s solution team delivered much of its 2018 development roadmap objectives, including expanded tablet-based functionality, mobile check out, multi-view business intelligence analytics and data mining tools, and it added dozens of 3rd party industry partner integrations,” said Warren Dehan, Maestro PMS President. “Full-service operators recognize that our track record for excellent products and proven ongoing commitment to exceptional support services makes Maestro PMS a solid, long term system investment.” Dehan noted that in addition to this, the flexible deployment options let hoteliers operate Maestro’s hotel software <http://www.maestropms.com/?q=maestro-modules&utm_source=email&utm_medium=referrer&utm_campaign=PRNewUsersMar202019>  using Windows or Web browser-based versions both in the cloud or on-premise. “Each client can use the system platform that is best suited for their property without sacrificing any technology advancements. We also give them the freedom to change and support their new platform without additional charges, since they are all covered in their licensing fees. We work hard to invest in a long-term relationship with our clients based on our commitment to help them with the success of their business. We see each group as a client for life. This is the foundation of our growth.”

“Maestro handles all our Resort’s complex requirements.”

“We recently installed Maestro PMS because the system is able to handle all our property’s complex requirements. Maestro’s team understood our operation perfectly,” said Derek Schneider, IT Manager at Crown Isle Resort and Golf Community. “Maestro is a stable, feature-rich PMS with very fast response time. This makes our Resort’s guest service prompt and reliable. We have third-party point of sale and tee time systems and Maestro was able to easily integrate with them to simplify our operation.”  Schneider noted Maestro’s training and support were excellent. “Maestro’s Live Chat Support lets us get 1-on-1 professional help quickly, although we have not had to contact them much. They even helped me resolve non-Maestro issues with my server. The install was great and we love the system.”

“We are continuously expanding Maestro to meet emerging industry requirements. Today these include our commitment to privacy and security concerns, mobile operations and guest engagement tools,” Dehan said. “Service is a huge part of our industry on all fronts. Operators are drawn to Maestro PMS because of our Diamond Plus training and professional services, such as our in application Live Chat and screen sharing Support, that increases Maestro’s value almost immediately upon go live.” Dehan noted Maestro PMS also integrates with a wide number of third-party systems to give operators freedom to work with their solutions of choice and run their properties the way they want.

Maestro’s revenue-generating hotel management software <http://www.maestropms.com/?q=maestro-modules&utm_source=email&utm_medium=referrer&utm_campaign=PRNewUsersMar202019>  tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here <http://www.maestropms.com/?q=request-live-demo&utm_source=email&utm_medium=referrer&utm_campaign=PRNewUsersMar202019>  for more information on how to engage and socialize with Maestro PMS

 
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TORONTO, March 7, 2019 – Shangri-La Hotel, Toronto welcomes spring with a Botanical Afternoon Tea in partnership with award-winning Niagara Region artisanal gin producer Levenswater and their carefully-crafted Spring 34 gin. Inspired by the 34 botanicals and aromatics used in the creation of Levenswater Spring 34 and the city’s budding taste for gin cocktails, the Botanical Afternoon Tea skillfully incorporates key Spring 34 ingredients such as coriander, lavender, rose, chamomile, cardamom, blood orange and juniper, and is served alongside a Levenswater based cocktail, In-Harmony. Created exclusively by Shangri-La Hotel, Toronto’s head barman Chris Rail, the In-Harmony highlights Levenswater’s exceptional spring-like aromas by pairing the gin with elderflower, citrus, hibiscus, and bitters. 

Shangri-La Hotel, Toronto’s Head Pastry Chef, Jolan Thiry, created a selection of pastries for the seasonal tea including: a zephyr rosemary panacotta with apple celery gel, coriander crumble and poached apple; a juniper berry yogurt mousse and rhubarb compote; and a “French 75” tart with lemon and Spring 34 curd, prosecco and lavender meringue. Featured savouries include smoked salmon, avocado and coriander on sourdough black bread and Levenswater-soaked golden sultana scones.

Inspired by the sights, sounds and diversity of Toronto’s Kensington Market and the spirit of Ontario, Levenswater Spring 34 features flavor notes of lavender, coriander, rosehips, chamomile and lemongrass created with an innovative and complex distillation and infusion process unlike that of any other Canadian gin.  Designed to deliver an aroma experience separate from the flavour of the gin, Levenswater marries a traditional method of cold compounding with a unique multi-phased approach to infuse their proprietary blend of 34 botanicals and aromatics. Their four step distillation process balances flavor, color, and aromatics to create an award-winning gin, most recently named “Best Canadian Compound Gin” at the February 2019 World Gin Awards in London, UK.

   

“Shangri-La hospitality is about creating exceptional experiences for our guests and providing bespoke offerings that add to the element of luxury,” said Ron Pellerine, general manager of Shangri-La Hotel, Toronto. “Levenswater is a local, world-class gin producer with a likeminded philosophy, and therefore a natural partner for our Botanical Afternoon Tea.”

“We take a lot of pride in the craftsmanship and care that goes into Spring 34, and are excited to showcase our award-winning gin in this unique way,” said Paul Allamby, co-founder of Levenswater. “Our gin takes people on an aromatic journey. I’m sure that afternoon tea-goers will appreciate the sensory and taste experience that this Botanical tea offers.”

The Botanical Afternoon Tea is available through May 31, 2019. Priced at CAD75 (about USD57), the Botanical Afternoon Tea is served daily from 12:00 p.m. to 4:30 p.m. Guests can enjoy the vibrant atmosphere of the Lobby Lounge with live music daily starting at 2:30 p.m. Advanced booking is required. For information or to make reservations, please call 647-788-8888 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. For online reservations please visit www.shangri-la.com/toronto/shangrila/dining/bars-lounges/lobby-lounges/.

 
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MONTREAL, QC, CANADA – March 18, 2019 – dormakaba, provider of the Saflok™ and Ilco™ brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID  electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions. 

“Innovation is at the heart of our company. Providing smart and secure access solutions based on the latest technologies is the foundation of our business,” said Mike Lopes, dormakaba senior product manager, electronic locks (Lodging Systems). On March 13, 2019 dormakaba announced it will no longer offer its Saflok and Ilco magstripe products for new installations or renovation projects. dormakaba will continue to support installed magstripe locks until March 25, 2024. “Given the continuous evolution of hotel access to RFID technology, the retirement of our magstripe locks aligns with dormakaba’s commitment to offer advanced solutions that deliver a reliable, modern hotel experience.”

dormakaba understands that security, control and accountability are essential for guest safety and efficient operations. “By replacing our magstripe locks, operators can take advantage of the many features and benefits of our reliable mobile-ready RFID technology,” Lopes said. He noted RFID keycards are extremely reliable, cannot demagnetize and require lower maintenance than magstripe thanks to their sealed readers. dormakaba’s RFID locks are mobile-ready and offer a proven path to mobile access implementation.

dormakaba’s line of RFID locks work with its new Ambiance Access Management Software. Ambiance is an ideal solution to manage dormakaba’s family of advanced locking systems. The application puts operators in full control of property entry and egress areas by specifying time sensitive access permissions.

dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.

 
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Washington, D.C. – March 15, 2019 – The American Hotel & Lodging Association (AHLA) today released the results of a comprehensive Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. This recent survey underscores how hotels advance, accommodate and innovate the guest experience. Consumers can expect seamless transitions between their everyday lives and their lives on the road thanks to increased mobile compatibility, flexible dining options and welcoming accommodations.

This comprehensive survey is conducted every two years by industry data provider and AHLA partner STR, renowned for providing premium data benchmarking, analytics and marketplace insights for global hospitality sectors and funded by the American Hotel & Lodging Educational Foundation (AHLEF), the hospitality industry’s philanthropic organization, dedicated to helping people build careers that improve their lives and strengthen the lodging industry. Convenience and communal experiences are leading trends that impact both hotel design and guest enhancements, demonstrating an industry-wide commitment to elevating the consumer’s overall travel experience. 

“The hotel and lodging industry is paving the way in innovation as evidenced by STR’s latest trend survey,” said Chip Rogers, president and CEO of AHLA. “We continue to be laser-focused on meeting the dynamic and diverse desires of consumers, focusing on service and guest experience, as well as developing and enhancing our properties and workforce.”

Catering to Millennials

In an effort to meet the needs of influential millennial travelers, hotels are continuing to innovate, focusing on community and convenience. Fostering community amongst travelers is increasingly important and hotels are recognizing the desire to create functional shared spaces. While the sample should not be considered representative of entire industry segments, over 10 percent of responding luxury, upscale and midscale properties reported the implementation of communal living spaces. Travelers looking to retain their healthy and active lifestyles while away from home can increasingly expect sit-down food alternatives, such as grab-n-go markets, available in a third of hotels around the country, and healthy dining options consistently offered at higher priced hotels.

  • The higher end chain hotels are more likely to report having communal rooms with shared living space
  • Food alternatives such as a grab-n-go marketplace or similar pickup service have seen a steep gain in just two years, rising from 21% in 2016 to 31% in 2018
  • Higher priced hotels are consistently more likely to provide vegetarian and/or healthy menu options

Going Green

Supporting sustainable initiatives remains important to the lodging industry as a whole. As of 2018, 25 percent of domestic properties have received a Green Certification, the gold standard of sustainability. Linen and towel reuse programs are nearly universal among properties, and a majority of hotels across all segments have implemented a water savings program.

  • Green Certification in 2018 stands at 25%, up from 16% in 2016
  • Linen / towel reuse programs are nearly universal among affiliated hotels (range: 94%-99% across chain scales), with independent hotels (83%) not far behind
  • About two-thirds of hotels within all chain scales report some type of water savings program

Tech Savvy

The shift towards mobile remains a priority. More guests than ever before are using apps to access hotel services. Repurposing mobile devices as room keys has more than doubled in popularity, and mobile device check-in remains on-trend with participation from more than 80 percent of all mid-price and higher segment properties.

  • Using mobile apps to access hotel services is more popular than it has ever been, up from 35% in 2016 to 40% in 2018
  • Hotels’ use of mobile devices as room keys had a sizable two-year increase, moving from 6% in 2016 to 17% in 2018
  • Mobile device check-in is definitely an “in” trend among midprice or higher price segments (all 80%+)

“We are proud to be a part of this survey. Data like this helps the industry continue to move forward and create new opportunities for its guests, employees and surrounding communities,” said Amanda Hite, president and CEO of STR.

The 2018 Lodging Survey was commissioned by the American Hotel & Lodging Educational Foundation and conducted by STR, Inc. Every two years,all United States’ hotels (with 10 or more rooms) are invited to participate in the survey and are asked a variety of questions about their guest services and amenities. This survey is the most comprehensive analysis of the trends in the hotel and lodging industry based on direct feedback from a diverse group of hotels and property types.

 

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