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Small Luxury Hotels of the World (SLH) adds five new properties to its portfolio of luxury boutique hotels this August. Enjoy laid back luxury at two new island properties in Thailand and St. Vincent and the Grenadines, or a stylish city break in Norway. Improve your golf swing and take in the views in Switzerland or indulge in the tranquility of a resort and spa in Italy. These properties offer luxury on their own terms, ensuring independently spirited travelers create unforgettable moments to last a lifetime.  

Crans Ambassador, Crans-Montana, Switzerland

54 rooms from USD$318 per night inclusive of breakfast

www.slh.com/cransambassador

At Crans Ambassador, the first thing to notice are the views – snow-capped in winter and sun-drenched in summer. Once you’ve torn your gaze away from the scenery, you’ll find there’s just as much to delight indoors. Plenty of natural wood and warm fabrics offer an understated, modern take on chalet style featuring large windows and private terraces overlooking the forest or the valley. In the Deluxe Suite, you can even enjoy this from the outdoor hot tub. To get a closer look, stop off at the hotel snow-sports shop, then make for the nearby ski lift. Or when the snow has melted, go in search of adventure, with everything from rock climbing and trail-running to a leisurely round of golf nearby. End your day at La Table Restaurant, where rustic Alpine dishes are served up with an ample choice of wine.

SLH Insider Tip: Wellbeing and indulgence are the focus here. The hotel spa features a gym with personal trainers on-hand to help achieve your goals, and a Performance Lab to pick up tips on improving your golf form. There’s also a heated indoor pool overlooking the valley and a number of private spa treatment rooms. 

Cape Fahn Hotel, Koh Samui, Thailand

22 rooms from USD$502 per night

Opens October 2018

www.slh.com/capefahn

Welcome to your personal piece of Thailand. Cape Fahn Hotel is set on a private island, separated from Koh Samui by a small, walkable shallow channel caressed by the tropical sun. Across the bay, people gather on popular Choeng Mon Beach, but at Cape Fahn you have the sheltered shores almost to yourself. Influenced by traditional Thai architecture, each villa has a large plunge pool complete with private sun deck and decorated with plenty of natural wood complimented by a sea-inspired color palette. Spend the day relaxing at your villa, sampling local and international dishes from the room service menu or hop on a boat or paddleboard and go exploring. Then enjoy an evening of fine dining at the Cape Fahn Hotel restaurant, followed by a drink or two under a canopy of stars.

SLH Insider Tip: The Reading Room offers the perfect location to shrug off the cares of the world with a cooling drink and a good book, exclusively for guests.

Opus XVI, Bergen, Norway

65 rooms from USD$265 per night inclusive of breakfast

www.slh.com/opus

Crafted by descendants of Bergan composer Edvard Grieg and named after his famed concerto, Opus XVI offers guests a modern feel immersed in the city’s rich musical heritage. Every element of this luxury city center hotel plays a part in telling Grieg’s story, with original features including marble columns and polished granite walls alongside Scandi-chic design. Individually styled rooms pair block color palettes of natural tones with subtle details such as gold-accented furniture, strokably-soft upholstery or statement lighting. Whether you choose a Classic room or the Peer Gynt suite, named for Grieg’s masterpiece, each space is as comfortable as it is contemporary. With its location on Vågsallmenningen plaza, Opus XVI puts you steps from some of Bergen’s best sights. Take in the views from Mount Floyen and the KODE art galleries or learn more about Edvard Grieg at the Opus XVI library exhibition.

SLH Insider Tip: One of the architects behind the building, which was once Bergen’s grandest bank, was the composer’s cousin. Many of the rooms and suites are named after Grieg’s masterworks, and during summer months, lunchtime piano and opera concerts bring his works to life.

The Liming Bequia, St. Vincent & The Grenadines

14 rooms from USD$542 per night inclusive of breakfast

Opens November 1st 2018

www.slh.com/liming

Doing nothing is an art form in Bequia (Bek-way) and is the philosophy at The Liming. Channel pure escapism in one of the nine spacious, stylish villas including one five-bedroom mansion house, each offering exquisite vistas while retaining the privacy afforded by an exclusive Caribbean island. Spend days lounging beside your private infinity pool or the refreshingly peaceful beach. Those with a thirst for adventure could board a hand-built schooner for a day trip to Mustique, or head into Port Elizabeth, with its colorful wooden houses and bustling produce markets.Then as the sun sets, return to your contemporary villa to watch the sky fill up with stars.

SLH Insider Tip: If you’ve opted for the Gingerlily five-bedroom mansion house, you’ll have your own gardens as well as a kitchen for cooking up Caribbean feasts.

Villa Neri Resort & Spa, Linguaglossa, Italy

24 rooms from USD$311 per night inclusive of breakfast

www.slh.com/neri

Hidden among the olive groves and fragrant pine trees of Etna Regional Park is Villa Neri, a hotel that pairs impeccable good looks with warm, personal service. This boutique spa resort takes elements of traditional Sicilian living and turns them into something fresh and contemporary. White walls and clean lines turn the spotlight onto individual details, from classic tiling to wooden flooring. Many suites have views of Etna, with extra luxuries such as in-room hot tubs, wine cabinets and fireplaces. By day, relax by the pool, or devote your time to Petra Spa. Massages and beauty therapies draw on plant essences and natural ingredients from the surrounding landscape, complemented by a sauna, Turkish bath, plunge pools and relaxation area. Venture out to explore Linguaglossa village, or head to the beach at Taormina. Then return to Villa Neri and watch the stars come out from the privacy of your personal terrace. 

SLH Insider Tip: Named after the 12 fountains dotted around the outdoor dining area, Le Dodici Fontane offers a sensory journey through the flavors and cooking traditions of Sicily. In summer, dine outside with the fragrance from the herb gardens and olive groves drifting on the air.

And in other news...

Eichardt’s Private Hotel, Queenstown, New Zealand

www.slh.com/eichardts

Those looking for the best in luxury land and lake will now be spoilt for choice as Eichardt’s Private Hotel has recently acquired the region’s first premium nautical cruiser, the Pacific Jemm. The 24-metre Falcon 80 S is a welcome addition to the Eichardt’s Private Hotel offering (including the country’s most exclusive accommodation: The Penthouse). Complete with all the modern amenity one expects of the hotel experience, the lavish vessel includes four luxury suites and has at its beck and call two crew alongside Eichardt’s’ famous chef. Options for cruising include scenic daytrips to Glenorchy and a helicopter over to the West Coast for crayfish before anchoring up to cook the catch. For the truly adventurous, guests can super-charge the experience with their pick of an Aston Martin, Lamborghini Gallardo Spyder, Audi R8 or Porsche 911 to race to Glenorchy before being helicoptered over the Southern Alps.

Rockliffe Hall, Durham, United Kingdom

www.slh.com/rockliffehall

Rockliffe Hall recently launched its latest exciting addition – Mischmasch. The ‘wonderland of curiosities’, set within one and a half acres of woodland, offers an enchanting space in which children (and big kids) can play and explore. There are six arctic pods nestled beneath the trees, an eco-adventure playground and an interactive water feature. Mischmasch gets ‘curiouser and curiouser’ as you move out of the pods and into a wide-open space featuring climbing frames, slides, tennis courts and the water feature where children can run in and out of jets of water. The centrepiece of the new development is the Looking-Glass House, a stunning addition to the hotel’s entertainment space and a perfect venue for weddings and corporate events.

Healthouse Las Dunas, Estepona, Spain

www.slh.com/healthouse

Healthouse Las Dunas welcomes guests seeking a Mediterranean sun-soaked relaxation and has recently unveiled the new restaurant FELIX. As a reinvention of the former Bistro FELIX, the new restaurant is led by chef Manuel Camisuli with a commitment to Mediterranean cuisine with Asian influence, and over 300 selections of wine. FELIX includes a bar dedicated exclusively to Japanese food under the concept “Omakase”, with exquisite dishes served by chef Jose María Viera in a ceremonial style environment. The decor provides a unique visual experience and the live music offers an enjoyable atmosphere.

Hotel Belles Rives, Antibes, France

www.slh.com/bellesrives

The Hotel Belles Rives, the Art Déco jewel located on the gorgeous French Riviera, has just opened a complete beauty corner facility. The Belles Rives chooses to celebrate its brand-new beauty corner with the famous beauty brand Valmont, a family company that perfectly reflects the spirit of the place. Inheritors of the Swiss medical tradition, the brand draws incredible natural resources from its own land and within the most recent development of cellular cosmetics, in order to offer a moment of harmony in a refined environment. Elegant treatments are presented in a place that breathes art and style, creating an intimate link between wellness and expertise.

 
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(August 1, 2018) Hyatt Hotels Corporation (NYSE: H) and Small Luxury Hotels of the World™ (SLH) today announced plans to bring World of Hyatt members opportunities to enjoy loyalty benefits in many more places. The launch is targeted for the end of the year.

Hyatt, a leading hospitality company with more than 700 hotels worldwide, and SLH, a collection of more than 500 independently owned luxury hotels around the world, are working together to offer World of Hyatt members the opportunity to earn and redeem points during stays at participating SLH hotels when they book through Hyatt channels.

“This is another example of how Hyatt continues to listen to the wants and needs of World of Hyatt members and take meaningful action,” said Mark Hoplamazian, president and chief executive officer, Hyatt. “SLH’s high-end collection of boutique hotel experiences means our members will soon be able to earn and redeem World of Hyatt points in more places, including many new locations in Europe and Asia.”

“We are constantly looking for ways to add value for our many independently spirited hotels. This coming alliance with World of Hyatt does just that,” said Filip Boyen, chief executive officer, Small Luxury Hotels of the World™. “Our work together will allow World of Hyatt members to enjoy loyalty benefits across a wider choice of small independent luxury hotels. For SLH, our hotels are our brand, and we look forward to expected increased occupancy with significant exposure to the World of Hyatt program’s more than 10 million members.”

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

 
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Markham, Ontario – July 26, 2018 – “We are a family-owned hotel chain that prides itself in knowing our guests and personalizing their stay with us. Our success is based on recognizing each guest, providing the experience they value, and rewarding their loyalty. Maestro’s Multi-Property Hotel Management and Loyalty System are essential to our operation,” said Mike Robertson, Marketing Manager for Rodd Hotels & Resorts. Rodd Hotels & Resorts operates seven hotels and resorts with three golf courses on Prince Edward Island, New Brunswick, and Nova Scotia, including the Five-Star Rodd Crowbush Golf & Beach Resort.

All Rodd properties share one fully-integrated Maestro Multi-Property database for reservations, hotel management, and Rodd’s EveryStay Rewards program. All guest information, including amenities and preferences are recorded and accessible at each property. “Maestro’s Loyalty System is at the heart of our EveryStay program,” Robertson said. “Our agents use Maestro to identify preferences including room types, food and beverage favorites, and special requests to make their stay more enjoyable. They also can see each members’ rewards level and point balance to provide details on what value-ads they will receive during their stay.”

EveryStay Rewards members earn a point for every dollar spent at Rodd locations. “We currently have 25,000 members and four EveryStay membership levels, each based on number of nights stayed on an annual basis. Each level has extra perks. Members can redeem points for free accommodations, golf, spa, dining or from a large selection of gift cards at 50 local retailers through our partner program.” Guests sign up for Rodd Resorts EveryStay membership online or on property. They can review their points online, and Maestro automatically prints point balances on EveryStay Rewards members’ folio at check-out. “The system brings Rodd a great deal of repeat business from our loyal guests. Many of our members stay with us 50 to 100 nights a year,” Robertson said.

Maestro’s centralized Multi-Property hotel management system saves time in the reservation process. Agents can personally engage guests quickly thanks to their ability to access guest information from all Rodd locations. “From a head office perspective, Maestro’s centralized database allows us to easily run reports for the chain. This makes it more efficient for sales, marketing, revenue management, and the accounting departments,” Robertson said. “It’s also much easier to communicate with our members through a central database. For our reservations agents, not having to re-enter a guest’s information if they have stayed at one of our locations saves a significant amount of time and simplifies the booking process.

Warren Dehan, Maestro PMS President, said, “Maestro’s Loyalty Module is ideal for destinations like Rodd Hotels & Resorts that want to track points and create rewards for guests who stay at their properties. Guests also benefit from a personalized high-touch stay because our Loyalty Module is integrated with Maestro’s booking engine and property software, so staff can anticipate and deliver amenity preferences guests previously requested.” 

The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise.  Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.

 
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TORONTO (July 24, 2018) – IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies,  today announces that it has crossed the milestone of 100 open Holiday Inn Express® hotels in Canada, with the opening of the Holiday Inn Express & Suites Trois-Rivières in Quebec.  Located at 2000 rue des Grands-Marchés in Trois-Rivières, Quebec, the 111-room hotel is owned by Groupe Robin.

On the heels of this 100th hotel milestone are three additional openings for the brand in Canada: Holiday Inn Express & Suites Brantford, Holiday Inn Express & Suites Kelowna - East, and Holiday Inn Express & Suites Moncton. These openings further demonstrate the brand’s rapid growth throughout IHG’s 56-year history in Canada.

Compared to the industry average, the Holiday Inn Express brand has led the way in terms of its growth rate and footprint in Canada. With 103 open hotels and 24 additional hotels in the development pipeline, Holiday Inn Express properties account for more than 56 per cent of IHG’s Canadian portfolio – which is more than double the number of open hotels than the next leading brand in the segment.

Jonathan Lund, Regional Vice President, Canada, IHG, said: “There is a market need for upper-midscale hotels. In 2017 alone, IHG Canada experienced unprecedented growth with 24 new hotels signings – the most we’ve seen in 10 years. I have no doubt that IHG will continue to extend its leadership position in the midscale segment, offering significant opportunities to Canadian owners.”

Holiday Inn Express hotels cater to the rise in value-oriented travelers. In Canada, there are significantly more secondary and tertiary markets (i.e. with a population of less than 100K) than there are metropolitan markets (i.e. with a population of more than 100K+). With 75 per cent of Canada’s hotels included in the economy, mid-market, upper-mid-market segments, this explains why hotels like Holiday Inn Express are so relevant and in demand.

Jennifer Gribble, Vice President, Global avid hotels, Mainstream Growth, said: “Reaching the milestone of 100 open Holiday Inn Express hotels is a tremendous achievement for IHG in Canada. Not only does it illustrate the appeal of this iconic brand to developers and domestic travelers alike, but it is a testament to the strength of our owner relationships and our well-established strategy to accelerate growth in the mainstream segment.”

From a business perspective, the Holiday Inn Express brand appeals to developers and franchisees because of its smaller-than-average square footage requirement, strong return on investment, scalability, and flexible financing. For leisure and business travelers, the brand offers competitive rates, modern facilities, and dependable services – a hotel that will help them rest and go while staying productive.

IHG has 182 properties with more than 25,000 rooms in Canada, with 46 hotels and more than 5,000 rooms in the development pipeline. The Holiday Inn Express brand is part of IHG’s diverse family of brands in nearly 100 countries. The scale and diversity of the IHG family of brands means that its hotels can meet guests’ needs whatever the occasion – whether an overnight getaway, a business trip, a family celebration or a once-in-a-lifetime experience. Reservations can be made by calling 1-800-HOLIDAY or by going to www.holidayinnexpress.com

 
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PHOENIX (July 25, 2018) – For more than 70 years, Best Western Hotels & Resorts has been a mainstay in the travel landscape. In recent years, the company has received industry praise for its transformative brand refresh, which included expanding from one brand to eleven, introducing new logos, investing over $2 billion in property improvements, and offering one of the richest hotel rewards programs to today’s travelers– Best Western Rewards® (BWR®).  At the core of the brand’s efforts, however, has been its commitment to providing superior customer care, and it’s clear the company is doing just that. In fact, Best Western announced today its Net Promoter Score (NPS), measuring both guest satisfaction and loyalty, reached a record high of 61.7, an increase of more than 100 percent since 2007.  This is a testament to the company’s guest satisfaction efforts as well as its award winning loyalty program, BWR.

“Guest satisfaction was a major pillar of our brand refresh and remains one of our most important priorities as a brand today,” said David Kong, president and chief executive officer for Best Western Hotels & Resorts. “We’re pleased to report that our guest satisfaction scores have steadily increased and have, in fact, doubled since 2007.”

A company’s Net Promoter Score (NPS) looks at customer loyalty, measuring overall customer satisfaction and brand perception on a scale of -100 to +100. NPS considers both Promoters and Detractors of the brand. Best Western continues to increase brand promoters while detractors have declined substantially.

Best Western attributes the improvement to several things, including, in large part, its award-winning

I Care® Every Guest, Every Time hotel staff training program. As part of this initiative, individual hotel consultation and training are provided to staff to highlight tactical operational opportunities that drive guest satisfaction from the bottom up. This program, which uses groundbreaking virtual reality technology and avatars, was beta tested and later implemented brand-wide at all 2,000-plus North American hotels.

Best Western’s loyalty program has also played a role in its continually increasing guest satisfaction numbers. BWR provides members with some of the richest rewards in the industry – including a minimum 10 percent discount and points that never expire – two perks that deliver superior value to members. Celebrating a milestone anniversary of 30 years in 2018, BWR has more than 35 million members globally today and has been ranked a top Hotel Rewards Program by U.S. News & World Report for five consecutive years.

With Best Western’s Design Excellence Program, a $2 billion investment went into updating properties with contemporary style and modern amenities. New logos and signage were introduced as part of the evolution, and with a dramatic year-over-year increase in guest satisfaction ratings, J.D. Power recognized one of the brand’s most beloved amenities, “Build Your Own Breakfast”, as the highest-rated in the midscale competitive set in 2017.

The company also listens to and values guest feedback, using it to steer and implement change across the brand. In doing so, Best Western has driven improvements across all properties in areas like cleanliness of rooms, a caring staff attitude and working order of room amenities.

Finally, with the rise of the fast-paced digital age and the customer’s need for instant gratification, Best Western is the first hotel brand to have fully embraced social engagement, which is driving rising satisfaction scores. By actively engaging online, the brand’s response percentages have improved across all scores, increasing 14 percent year over year, with response time dropping from eight days to less than two days. The total volume of favorable social media reviews has increased dramatically, with hoteliers responding to more reviews, outpacing and outperforming competitors. As a result, today’s Best Western ranks 30 percent higher on world-renowned travel sites than in previous years.

“Over the past 10 years, Best Western has launched initiatives designed to deliver industry-leading service and put our guests at center-stage,” said Ron Pohl, senior vice president and chief operations officer for Best Western Hotels & Resorts. “The results of these initiatives speak for themselves, as we continue to see an increase in brand loyalty with our BWR membership realizing gains of 13 percent annually since the beginning of the refresh, and our guest satisfaction scores have reached record levels.”

For more information on Best Western Hotels & Resorts, please visit BestWestern.com

 

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