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NEWTOWN SQUARE, PA. – Jan. 12, 2018 – AMResorts® closes record-breaking third year of AMRewardswith unprecedented growth in the U.S. and Canada. With more than 30,000 travel agents registered for the hotel company’s robust travel agent loyalty program and millions of dollars’ worth of rewards redeemed, AMRewards experienced its highest participation to-date with a 65 percent increase in total bookings entered in the program year over year. Looking ahead, agents will experience more AMRewards contests and benefits this year than ever before, plus enhanced platforms and programs with an improved user experience and more educational opportunities.


Starting this month, AMRewards has launched a new
Dreams Puerto Aventuras Resort & Spa campaign. Agents receive double points in January when entering bookings for this family-friendly property situated along the Riviera Maya. Full details available on AMRewards.com.

Additionally, AMResorts has two major relaunches planned for the travel agent community in 2018. In the first quarter, the all-new AMRAgents.com will debut. This dynamic website will be personalized for the agent with new content and sales tools to serve as a convenient resource hub. In the second quarter, agents can expect the unveiling of the new and improved Master Agent Program. The education program will be re-platformed with enhanced content and gamified testing, as well as offer new certifications for agents. In addition to the standard AMResorts Master Agent certification, agents may choose to become a Brand Specialist or an AMResorts Master Wedding Agent.

“Following the incredible success of 2017, AMResorts will be investing more in its loyal agent community with a commitment to continue to raise the bar even higher for the AMRewards program,” said Jan LaPointe, Vice President of Strategic Planning Retail Sales North America, AMRewards and Sales & Marketing for Canada. “Beyond providing agents with tools to help their sales and even more opportunities to reap the rewards, AMRewards continues to evolve and support agents in delivering personalized and customized travel experiences to their clients.”

Over the past year, AMRewards has received significant enhancements, including:

  • New online booking engine, allowing agents to easily redeem their points for stays
  • Discounts on transfers and excursions when booked in conjunction with their stays
  • New branded tote bags and flamingo drink “koozie” redemption items
  • Five percent cash back at select retailers with new AMRewards Visa® prepaid cards
  • New landing page on AMRAgents.com with promotions, program updates and more

AMResorts looks forward to building upon the exceptional participation and positive feedback received from the travel agent community to-date to continue to make booking travel with AMRewards easy and rewarding.

 
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Hotels in the U.S. recorded a 5.3 percent increase in GOPPAR in November, in spite of an uplift in costs, which included a 9.5 percent increase in labor costs on a per available room basis, according to the latest worldwide poll of full-service hotels from HotStats.

The year-on-year increase in RevPAR at hotels in the U.S. was steady, with growth recorded in both room occupancy (+1.3 percentage points), to 74.8 percent, as well as achieved average room rate (+1.7 percent) to $201.52. 

Increases in non-rooms revenues, which included food/beverage (+3.7 percent) and conference/banqueting (+4.0 percent), in addition to the 3.5 percent increase in rooms revenue, contributed to the 4.1 percent year-on-year increase in TrevPAR to $246.81.

Although the year-on-year growth painted a positive picture of performance, TrevPAR levels were approximately $36 behind the performance in October, further highlighting the stand out performance, but were also 2.3 percent behind the year-to-date performance for hotels in the U.S. at $252.42.

Profit & Loss Key Performance Indicators – U.S. (in USD)

November 2017 v November 2016

RevPAR: +3.5% to $150.76

TrevPAR: +4.1% to $246.81

Payroll: + 1.8 pts to 35.8%

GOPPAR: +5.3% to $87.68

While payroll levels continued their upward trajectory this month, recording a 1.8 percentage point year-on-year increase to 35.8 percent of total revenue, this was outweighed by the comfortable top line growth and enabled hotels in the U.S. to record a profit per room increase of 5.3 percent to $87.68. This was equivalent to a profit conversion of 35.5 percent. 

The growth in profit this month was also in spite of a 2.3 percent year-on-year increase in “overhead” costs, including sales/marketing (+3.7 percent) and utilities (+8.3 percent), on a per available room basis.

“November is always a challenging month of trading for hotels in the U.S. due to the timing of Thanksgiving and many people taking vacation time to spend with family around this period. Despite this, hotels in the U.S. have managed to maintain their upward trajectory to good effect this month.

With a steady increase in top and bottom line performance so far in 2017, hotels in the U.S. are on target for a third consecutive year of profit growth,” said Pablo Alonso, CEO of HotStats.  

One of the standout performances this month was in San Francisco, as hotels recorded a 20.4 percent year-on-year increase in GOPPAR to $96.41, which was primarily as a result of accommodation demand generated by the 2017 Dreamforce conference. 

Profit & Loss Key Performance Indicators – San Francisco (in USD)

November 2017 v November 2016

RevPAR: +9.8% to $216.73

TrevPAR: +8.2% to $299.05

Payroll: +1.0 pts to 43.2%

GOPPAR: +20.4% to $96.41

While hotels in San Francisco suffered a 3.4 percentage point drop in room occupancy this month, to 80.1 percent, this was more than offset by the 14.4 percent increase in achieved average room rate, to $270.59, which helped drive a 9.8 percent increase in RevPAR to $216.33.

Rate growth was achieved across most segments in November, with the greatest margin of increase recorded in the Best Available Rate (+24.7 percent), Residential Conference (+20.4 percent) and Leisure (+11.4 percent) segments.

In addition to the growth in RevPAR, increases were also recorded in food/beverage (+5.9 percent) and conference/banqueting (+5.3 percent) revenues on a per available room basis, which helped fuel the 8.2 percent increase in TrevPAR to $299.05.

“The four-day Dreamforce event is the biggest software conference in the world and reportedly had more than 171,000 registered ‘Trailblazers’ from 91 countries, fuelling demand for hotel accommodation across the city. 

Although the Moscone Center in San Francisco has been the home of the event for some years now, this year the timing of the conference shifted to November from October in 2016, which had a significant impact on the year-on-year performance of hotels in the city,” added Pablo.

Despite the strong total revenue growth, payroll levels at hotels in San Francisco increased by 1.0 percentage points this month to 43.2 percent of total revenue. This was equivalent to a 10.8 percent year-on-year increase on a per available room basis, highlighting the challenges of labor cost in the Bay City.

As a result of rising costs outpacing revenue growth, profit per room at hotels in San Francisco for year-to-date 2017 remains 6.1 percent behind the same period in 2016, at $119.17.

2017 has also been a challenging year so far for hotels in Philadelphia. After a strong start, hotels in Pennsylvania’s largest city faced a tough period of trading over the summer, as year-on-year profit per room plummeted by 25.0 percent in the period from June to September.

While November provided some respite, top line performance at hotels in Philadelphia has been challenged throughout 2017 by declining average room rate, which has dropped by 3.2 percent year-to-date, with the rate in the corporate segment providing the biggest challenge as it has plummeted by 23.2 percent in the 11 months to November 2017.

Furthermore, in line with the trend across hotels in the U.S., profit levels at properties in Philadelphia are being challenged by labor costs, which have increased by 2.2 percentage points year-to-date  to 33.8 percent of total revenue.

As a result, profit per room for year-to-date 2017, at $94.94, remains 3.6 percent behind the same period in 2016 at $98.53.

Profit & Loss Key Performance Indicators – Philadelphia (in USD)

November 2017 v November 2016

RevPAR: +3.5% to $185.44

TrevPAR: +2.4% to $262.58

Payroll: +0.9 pts to 32.3%

GOPPAR: +6.7% to $105.36

 
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VISIONARIES AND COMMUNITY LEADERS UNITE FOR FIRST-EVER SUSTAINABLE HOSPITALITY SYMPOSIUM IN MONTEREY

 

Congressman Jimmy Panetta, Allison Gosselin of Aramark Leisure Services and                  

 

Former President José María Figueres Olsen of Costa Rica Announced as Speakers

 

 

 

MONTEREY, Calif., February 6, 2017 - From the world-renowned Monterey Bay Aquarium to a hotel industry that has garnered numerous accolades, Monterey County has long set the bar for sustainable business practices and standards. As the region continues to be at the forefront of the sustainable movement, more than two dozen community leaders and visionaries along with an audience of public officials, public policy experts, hospitality and tourism professionals, hospitality developers and contractors and hospitality educators are gathering for the first-ever Sustainable Hospitality Symposium on Thursday, February 23, 2017.

 

 

 

The Sustainable Hospitality Management program at CSUMB has partnered with the Monterey Bay Aquarium, the Monterey County Convention and Visitors Bureau, the Monterey County Hospitality Association, the Fort Ord Reuse Authority, the Monterey County Workforce Investment Board, the Santa Cruz County Economic Development Agency, local cities and firms as well as the Government of Costa Rica to host this momentous event.  CSUMB is also thrilled to announce that Congressman Jimmy Panetta, who was recently selected to serve on the House Committee on Natural Resources' Subcommittee on Water, Power and Oceans and the Subcommittee on Federal Lands, will be joining the list of notable speakers.

 

 

 

"The Sustainability Symposium is bringing together the creme-de-la-creme of policy-makers, public officials, hospitality leaders, green developers and builders as well as educators from Costa Rica and the United States. The goal is to shape the future of the Monterey Bay region as the leading sustainable hospitality, eco-tourism and eco-recreation region in the country," says Shyam Kamath, Dean of the College of Business at California State University, Monterey Bay (CSUMB).

 

 

 

Costa Rica is a world leading country in sustainable hospitality and eco-tourism. Former President José María Figueres Olsen was the primary architect and public official who pioneered the country's sustainable hospitality development and ecotourism strategy. President Figueres will keynote the symposium with a team of leading sustainable hospitality CEOs and the Minister of Tourism from Costa Rica.

 

 

 

Allison Gosselin, Director of Engineering and Sustainability at Aramark Leisure Services, is confirmed as Keynote Speaker; and Julie Packard of the Monterey Bay Aquarium will also address attendees at the reception. Leaders will be discussing topics such as sustainable hospitality, eco-tourism, eco-recreation development and opportunities as well as attracting sustainable investment and public-private partnerships to Monterey County.

 

 

 

"At Aramark, a deep commitment to reducing our environmental footprint is a driving factor in our management of Asilomar Conference Grounds, and we've made significant strides in water and waste management," says Gosselin. "The symposium presents a great opportunity to learn from other environmental leaders and discover new ways for Aramark to continue to make an impact."

 

Additional speakers include: President Eduardo Ochoa, Dean Shyam Kamath and Sustainable Hospitality Management Program Executive Director John Avella of CSUMB; Ted Balestreri, CEO of Cannery Row Company; Costa Rican hospitality firm CEOs Alfonso Gómez, Jose Alvaro Jenkins, Karin Zurcher and Roberto Fernández along with Tourism Minister Mauricio Ventura of the Government of Costa Rica; John Laird, California Secretary of Natural Resources; Cody Plott, COO of the Pebble Beach Company; Kurt Gollnick, COO of Scheid Vineyards; Margaret Spring, Vice President of Conservation and Science and Chief Conservation Officer of the Monterey Bay Aquarium; Assemblywoman Anna Caballero; Supervisor Jane Parker of Monterey County;  Janine Chicourrat, General Manager of the Portola Hotel & Spa; Tammy Blount, President & CEO of the Monterey County Convention and Visitors Bureau; Teresa Matsui, CEO of Matsui Nursery; and Tejal Sood, CEO of Bayside Resorts in Santa Cruz.

 

"Monterey County's values in practices and development are key to our strength as a sustainable destination and make us the perfect place to hold this symposium to ensure our continued leadership in this arena," says Blount.

 

 The Sustainable Hospitality Symposium will be held on Thursday, February 23, 2017, at the InterContinental The Clement Monterey from 8am - 4pm. For more information, please visit: csumb.edu/green <http://csumb.edu/green> .

 

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