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TORONTO, July 23, 2025 — is celebrating a remarkable milestone in its long-standing partnership with : 20 years of continuous collaboration and trusting RoomKey as its property-management solution. From a single-property launch in Brandon, Manitoba, to a portfolio-wide implementation across Canada, the hotel company’s loyalty to RoomKey reflects two decades of shared innovation, operational evolution, and an unwavering commitment to guest experience.

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke, Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on. RoomKey checked every box, and it still does today.”

A History of Hands-On Innovation

Lakeview's journey with RoomKey began when the team sought to modernize outdated reservation systems and streamline operations across multiple locations. With their Brandon hotel serving as the inaugural property, RoomKey was adopted as a flexible and intuitive system that empowered staff (regardless of tech background) to efficiently manage both front desk and centralized reservations.

Over time, Lakeview transitioned from legacy systems to RoomKey’s more robust, cloud-based tools. Today, their operations span regions with diverse guest demographics, from work crews and oil and gas contractors in Western Canada to leisure travelers and corporate guests in the Prairies.

“From the beginning, our approach to hiring has focused on attitude over experience,” Clarke said. “RoomKey makes that possible. It’s quick to learn, and the support from their team is second to none. You don’t have to be a tech wizard to get up and running.”

A Partnership That Listens

Lakeview’s longevity with RoomKey isn’t just about software — it’s about service. From early days of tech support and troubleshooting to more recent collaboration on mobile check-in and payment processing, Lakeview has seen the platform evolve to meet real-world needs.

“They’ve always been receptive to user feedback,” Clarke added. “RoomKey takes a thoughtful approach to development. It’s not about reacting fast; it’s about building the right thing for all users.”

That feedback loop has led to system enhancements like recurring reservations, more robust group block tools, and improved rate-linking functionality — features Lakeview teams use daily to drive efficiency and deliver exceptional guest experiences.

People-First Technology

Lakeview’s operations are defined by their personal touch and dedication to service, a philosophy that aligns with RoomKey’s ethos.

“At Lakeview, we empower every staff member to turn a guest’s day around,” Clarke said. “Whether it’s fixing an error, acknowledging a concern, or making someone smile, we do what it takes. RoomKey helps us do that faster, with tools that keep us nimble and informed.”

Their properties include everything from traditional roadside inns to tech-forward urban hotels like the Grand Winnipeg Airport Hotel, just steps from the departure gate and now offering RoomKey’s mobile check-in experience.

Looking Ahead

As Lakeview prepares for transitions within its leadership and considers the next chapter of growth, RoomKey remains a trusted partner. From payment processing to future-facing feature requests, the collaboration continues to evolve.

“We may have started with a simple solution for reservations, but RoomKey has grown with us,” said Clarke. “Twenty years later, we’re still finding new features and improvements. That’s the mark of a partner — not just a vendor.”

Shane McPhail, RoomKey PMS Product Director, agreed with Clarke, saying Lakeview has been an incredible partner from the very beginning.

“The feedback from Lakeview Hotels & Resorts has helped shape our product, and their dedication to service has inspired how we think about technology,” McPhail said. “Reaching 20 years together is more than a milestone; it’s a testament to shared values and mutual respect. We’re proud to have earned their trust, and we’re excited for what’s next.”

 
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TORONTO, July 22, 2025 (GLOBE NEWSWIRE) -- Hotel restaurants are experiencing a revival among diners, evolving from convenient and comfortable options to refined dining destinations, as 61 per cent of Canadians believe hotels have gotten better restaurant offerings in recent years.1 Canadian search data also shows the use of KAYAK’s “restaurant” hotel filter almost doubled within a year (+99%), highlighting how travel and dining are becoming increasingly connected.3

To help diners and travellers find their ideal dining destination, and have joined forces to launch the Top 50 Hotel Restaurants across Canada in 2025. 4 The list is compiled by reviewing restaurants located in hotels and analyzing more than 1 million diner reviews and dining metrics, including diner ratings, reservation demand, among other factors.

“As hotel dining enters a new age with nearly two thirds (61%) of hotel restaurant diners being locals,2 it’s a chance to win over locals looking to dine out, not just overnight guests,” said Matt Davis, Senior Country Director, OpenTable Canada. “For travellers and locals alike, our new Top 50 Hotel Restaurants list offers great inspiration for elevated meals in standout spots across the country, from Akira Back in Toronto’s Bisha Hotel to in the Magnolia Hotel in Victoria.”

“Travellers aren’t just asking ‘Where should I go?’—they’re asking ‘What’s on the menu when I get there?’” said Kate Williams, Chief Communications Officer at KAYAK. “Great dining experiences are an essential part of today’s travel itineraries and hotels are rising to the occasion.”

New research shows:

  • Doors are open to all. Nearly two thirds (64%) of Canadians believe that hotel restaurants are open to hotel guests and locals equally.1 Neighbourhood Gems like Niagara-on-the-Lake’s , are beloved by both travellers and locals alike.
  • Put your money where your mouth is. Nearly half (46%) of Canadians said they have spent more on food and drinks at a restaurant than on any other activities during a trip.1 Spots like at the Ritz Carlton in Toronto and Montreal’s are both featured in the $51 and over price range, for those looking for a more luxurious meal.
  • It’s all about the experience. Over two thirds (68%) of Canadians would book the same hotel again because of a positive dining experience in the restaurant, and nearly three quarters (74%) of Canadians would be more likely to try a hotel restaurant if it came highly recommended or its popularity was growing.1 The new is backed by diner insights, so those who rely on a positive experience or recommendation can rest assured to find something perfect for them.

For travellers hungry for more than just a place to stay, the top hotel restaurants offer innovative menus, top-notch service, and stylish interiors. To explore hotel room rates, average flight prices, and more, explore OpenTable & KAYAK’s top hotel restaurant hub. The following restaurants, listed in alphabetical order by Province, comprise the . 3

Alberta

Banff

Edmonton

Banff

Calgary

Calgary

Banff

Edmonton

Calgary

Banff

Calgary

Banff

British Columbia

Vancouver

Burnaby

Vancouver

Kelowna

Vancouver

Victoria

Whistler

Victoria

Vancouver

Manitoba

Winnipeg

Newfoundland and Labrador

St. John's Newfoundland and Labrador

Nova Scotia

Halifax

Halifax

Ontario

Toronto

Toronto

Niagara-on-the-Lake

Toronto

Niagara Falls

Jordan

Burlington

Toronto

Toronto

Cambridge

Toronto

Niagara-on-the-Lake

Toronto

Toronto

Niagara-on-the-Lake

Ottawa

Toronto

Niagara-on-the-Lake

Toronto

Ottawa

Quebec

Montréal

Québec City

Québec City

Montréal

Montréal

Marcus, Montréal

 
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MISSISSAUGA, ON | JULY 17, 2025 - The Ontario Restaurant, Hotel & Motel Association along with its workforce development wing OHI - We Are Hospitality are proud to celebrate the incredible achievements of this year’s OHI We Are Hospitality Bursary recipients!

These outstanding students have demonstrated passion, dedication, and a bright future in the hospitality industry. Congratulations to all the recipients — your journey is just beginning, and we can’t wait to see where it takes you in the industry!

Ana Lucia Gutierrez

A passionate Tourism Management graduate from Peru, is currently pursuing a postgraduate certificate in Hospitality Management at Lambton College. With years of experience in travel design, event coordination, she combines creativity with strong organizational skills to deliver unforgettable experiences. Inspired by her cultural roots Ana Lucia aims to launch her own hospitality business, contributing meaningfully to the industry she loves.

Breanna Hebbard

Is a dedicated Food and Beverage Management student at George Brown College. With hands-on experience as a bartender and server, along with volunteer work at large-scale events like Grape and Wine in St. Catharines, she brings a strong work ethic, leadership potential, and customer-focused mindset to her career. Breanna aspires to manage and eventually own her own restaurant, combining great food with exceptional service and atmosphere.

Precious Cave

Is a passionate Hospitality student dedicated to creating welcoming environments and memorable guest experiences. With hands-on experience in various hospitality roles and a strong commitment to service excellence, Precious is focused on developing leadership skills and advancing a career in hotel and resort management. This bursary will support Precious in completing studies and pursuing long-term goals in the hospitality industry.

Luther Sunday Igbang

Is a passionate Tourism & Hospitality Management student at George Brown College, driven by a commitment to environmental sustainability and community outreach within the hospitality industry. With diverse international experience in luxury hotels across South Korea and volunteer leadership in sustainable agriculture in Nigeria, He aspires to lead operations at an eco-lodge or nature-based resort. This bursary will help Luther complete his studies and advance his impactful career.

Sarita Pandit

Is a first-semester Tourism and Hospitality student at Georgian College with hands-on experience as a Front Desk Officer at Aventura Trek Nepal. Sarita aspires to become a Guest Relations Manager who leads with empathy and cross-cultural understanding. Now focused on sustainable service design and strategic hospitality practices, she is building the skills to lead diverse teams. This bursary will help Sarita continue her education and pursue industry certifications to support her goal of becoming a hospitality leader.

Shaun Aiden Somi

Is a Hospitality Hotel & Restaurant Operations student at Humber College, driven by a lifelong passion for service rooted in his family’s multicultural restaurant business. With hands-on experience as an Operations Associate at South Street Burger and Assistant Server at Desi Bar & Grill, Shaun excels in customer service. Fluent in four languages and equipped with industry certifications, Shaun aspires to become a hospitality leader who blends cultural richness with service excellence. This bursary supports his journey toward managing top-tier hospitality operations in Canada.

Vidhi Mehta

Is an Honours Bachelor of Commerce student in Hospitality and Tourism Management at the University of Guelph. With professional experience across Mozambique, South Africa, and Canada, she brings a global perspective to guest service and event operations. Vidhi has held roles as a Banquet Server, Hotel Receptionist, and Travel Consultant, and currently volunteers as Social Media Manager for two student clubs. Fluent in multiple languages Vidhi is passionate about creating meaningful guest experiences and building community through hospitality.

 
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ARLINGTON, Va. 17 July 2025 – Middle East and Africa was the only world region to show a decline in overall hotel pipeline activity at the end of the second quarter, according to CoStar’s June 2025 pipeline data. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets.

Europe

  • In construction: 171,503 rooms (+3.4%)
  • Final Planning: 74,922 rooms (-19.7%)
  • Planning: 185,311 rooms (+15.4%)
  • Total Under Contract: 431,736 (+2.9%)

The United Kingdom led the region in total rooms in construction (24,711), closely followed by Germany (23,400).

Asia Pacific

  • In construction: 523,672 rooms (+4.0%)
  • Final Planning: 41,705 rooms (-54.3%)
  • Planning: 391,877 rooms (+21.0%)
  • Total Under Contract: 957,254 (+4.2%)

Among countries in the region, China (318,327) led in construction activity, followed by India (40,950) and Vietnam (36,338).

Middle East & Africa

  • In construction: 103,115 rooms (-5.4%)
  • Final Planning: 21,731 rooms (-34.2%)
  • Planning: 94,391 rooms (+13.7%)
  • Total Under Contract: 219,237 (-2.6%)

Most of the region’s pipeline activity is focused in the Middle East. Saudi Arabia (46,015) and the United Arab Emirates (16,271) have the most rooms in construction.

Americas

  • In construction: 189,102 rooms (-9.3%)
  • Final Planning: 303,528 rooms (+1.5%)
  • Planning:410,322 rooms (+6.4%)
  • Total Under Contract: 902,952 (+1.1%)

The U.S. (138,922) holds the majority of rooms in construction in the region. After the U.S., Mexico (14,562), Canada (9,128), and Brazil (5,334) show the highest number of rooms in construction.

For more information about the company and its products and services, please visit www.costargroup.com.

 
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Barcelona, 17 July 2025: Not all pricing disparities are created equal. And not all intermediaries play the same role in eroding hotel rate integrity. That’s the key takeaway from the which introduces a new behavioral segmentation model to help hoteliers identify the true drivers of parity loss — and respond strategically.

Drawing on pricing activity data from 188 OTAs and metasearch engines in June, the report analyzes how often — and how aggressively — each intermediary undercuts the direct hotel booking channel. And whether they act alone or as part of broader price war dynamics - to understand which channel actually triggers price damage

“Undercutting on its own tells you very little,” says Jordi Serra, CEO of . “What matters is whether it’s systematic, whether it happens in isolation, and what type of intermediary is behind it. That’s where the real risk lies.”

To provide actionable insight from the World Parity Report, has built a new behavioral framework which identifies three distinct profiles that are reshaping the hotel parity conversation. This enables hotels to practically segment channel partners to redefine relationships and prioritize distribution and pricing actions:  

  1. Disruptive intermediaries frequently undercut official hotel rates — often acting independently - as the only channel offering the lowest price. 123Compare has identified this group to include major OTAs like Booking.com or Expedia and high-risk resellers like Traveluro or Super.com.
  2. Reactive intermediaries contribute to parity loss but act in tandem with others, reflecting broader market pressure. This is noticeable in regional OTAs like Bluepillow or metasearch platforms like Trivago.
  3. Passive intermediaries have marginal impact. They rarely undercut, and almost never act alone. Examples include eDreams, Logitravel, Kayak, or Skyscanner.

Using a clustering model to analyse the data from across the 188 channels, 123Compare applies four key indicators to understand the behavioral profile of each intermediary.  

With this level of insight, the 123Compare.me urges hoteliers to shift their focus for their distribution strategy from visibility — the intermediaries most present in metasearch results — to traceability — paying particular attention to those that actually trigger price damage.


“One channel rate might be highly visible but is actually harmless — yet another is seemingly invisible yet consistently harmful. Unfortunately, we’ve seen it again and again: a trusted brand can be your biggest source of parity loss,” adds Serra. “But you won’t see it unless you look beyond the surface. This report gives hotels the clarity to do just that.”

Roberto Gobo, Director of Digital Strategy and Technology at Valamar, welcomes the new classification model introduced in the WPM; “June’s WPM is particularly noteworthy. It offers excellent insights into OTA behavior and highlights the risks that hoteliers face. These reports are incredibly beneficial for both independent hoteliers and chains in strategizing how to minimize price undercutting by external partners such as OTAs, resellers, and affiliate platforms.”

Gobo also emphasizes the importance of addressing Disruptive intermediaries through smart operational practices: “Focusing on the Disruptive Behaviour pattern, there are several actions hoteliers can take to mitigate the impact — from integrating payment gateways and booking engines to automating direct reservation flows. Controlling the payment process is key to detecting undercutting in real time and responding effectively.”

In the revamped version of the WPM — the June edition is more than a diagnosis — it’s a strategic tool for revenue and distribution teams to focus efforts on Disruptive players, where action is urgent. The report also identifies the profile overviews of each group with intermediary examples, and advice to turn data into action.

Download the full June 2025 WPM report  and discover how behavioral clustering can provide control for the hotel pricing landscape:

 

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