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TORONTO, ON (April 16, 2021)Realstar Hospitality proudly announced the winners of its prominent Awards of Recognition for 2020. Each year, these awards formally recognize the top-performing Days Inn hotels and hotel teams' outstanding achievements from across Canada.

“Although we cannot be together to celebrate, we're excited to announce our 2020 award winners,” said Irwin Prince, President & COO, Realstar Hospitality. “This year was immensely challenging. It’s a pleasure to honour our owners, general managers and their dedicated staff who continued to demonstrate a remarkable commitment to hospitality excellence.”

Awards of Recognition Recipients:

  • Guest Choice Award
Days Inn & Suites by Wyndham SHERWOOD PARK, AB
  • Housekeeping Team of the Year            
Days Inn by Wyndham 100 MILE HOUSE, BC
  • Days Inner Circle Award
Days Inn & Conference Centre by Wyndham OROMOCTO, NB
  • Property of the Year (85 rooms or less)
Days Inn by Wyndham 100 MILE HOUSE, BC
  • Property of the Year (86 rooms or more)
Days Inn & Suites by Wyndham SHERWOOD PARK, AB
  • Count on Us Community Champion Award
Days Inn by Wyndham BERTHIERVILLE, QC
  • General Manager of the Year

ADA CHANG, Days Inn & Suites by Wyndham

NIAGARA FALLS, CENTRE STREET BY THE FALLS, ON

 

In addition to the Awards of Recognition, the Chairman's Award winners were also acknowledged. This prestigious award identifies the elite group of Days Inns that meet the highest level of service, quality and commitment to providing a superior guest experience. Criteria is based on an algorithm that combines metrics of brand standards, operational requirements and guest feedback. With a record-breaking number of winners, 44 hotels received this accolade for their exceptional achievement in 2020.

Chairman’s Award Recipients:

 

  • Days Inn & Suites by Wyndham LANGLEY, BC
  • Days Inn by Wyndham 100 MILE HOUSE, BC
  • Days Inn by Wyndham DAWSON CREEK, BC
  • Days Inn by Wyndham TERRACE, BC
  • Days Hotel & Suites by Wyndham LLOYDMINSTER, AB
  • Days Inn & Suites by Wyndham AIRDRIE, AB
  • Days Inn & Suites by Wyndham BROOKS, AB
  • Days Inn & Suites by Wyndham COCHRANE, AB
  • Days Inn & Suites by Wyndham EDMONTON AIRPORT, AB
  • Days Inn & Suites by Wyndham SHERWOOD PARK, AB
  • Days Inn & Suites by Wyndham WEST EDMONTON, AB
  • Days Inn by Wyndham ATHABASCA, AB
  • Days Inn by Wyndham BONNYVILLE, AB
  • Days Inn by Wyndham CALGARY NORTH BALZAC, AB
  • Days Inn by Wyndham CALGARY NORTHWEST, AB
  • Days Inn by Wyndham EDMONTON SOUTH, AB
  • Days Inn by Wyndham INNISFAIL, AB
  • Days Inn by Wyndham MEDICINE HAT, AB
  • Days Inn by Wyndham WAINWRIGHT, AB
  • Days Inn & Suites by Wyndham WARMAN LEGENDS CENTRE, SK
  • Days Inn & Suites by Wyndham YORKTON, SK
  • Days Inn by Wyndham ESTEVAN, SK
  • Days Inn by Wyndham REGINA AIRPORT WEST, SK
  • Days Inn by Wyndham SASKATOON, SK
  • Days Inn by Wyndham SWIFT CURRENT, SK
  • Days Inn & Suites by Wyndham BRANDON, MB
  • Days Inn & Suites by Wyndham THOMPSON, MB
  • Days Inn & Suites by Wyndham WINKLER, MB
  • Days Inn by Wyndham STEINBACH, MB
  • Days Inn & Suites by Wyndham COLLINGWOOD, ON
  • Days Inn & Suites by Wyndham LINDSAY, ON
  • Days Inn & Suites by Wyndham THUNDER BAY, ON
  • Days Inn by Wyndham NIAGARA FALLS CENTRE ST. BY THE FALLS, ON
  • Days Inn by Wyndham SARNIA HARBOURFRONT, ON
  • Days Inn by Wyndham THUNDER BAY NORTH, ON
  • Days Inn by Wyndham TORONTO WEST MISSISSAUGA, ON
  • Days Inn by Wyndham BERTHIERVILLE, QC
  • Days Inn by Wyndham LEVIS, QC
  • Days Inn by Wyndham MONTMAGNY, QC
  • Days Inn by Wyndham RIVIERE-DU-LOUP, QC
  • Days Inn by Wyndham EDMUNDSTON, NB
  • Days Inn by Wyndham MIRAMICHI, NB
  • Days Inn & Conference Centre by Wyndham OROMOCTO, NB
  • Days Inn by Wyndham SAINT JOHN, NB
 
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APRIL 15, 2021 – CALGARY – FOR IMMEDIATE RELEASE – Travelodge Canada is thrilled to announce that the Travelodge by Wyndham Strathmore has been awarded the “2020 Hotel of the Year Award” at the Wyndham Virtual Conference. This award recognizes the property that consistently displays best in class, service, quality, and engagement throughout the past year.

The Travelodge by Wyndham Strathmore has now received this recognition in back-to-back years after previously winning the award in 2019. Despite the many challenges throughout 2020, the property has continued to deliver an exceptional guest experience that puts their location among the best Travelodge properties in Canada.

“This past year has been a challenge for the hospitality and travel sectors across North America and the world. Despite these obstacles, the Travelodge by Wyndham Strathmore has continued to provide the outstanding guest experience that once again make them incredibly worthy of the Hotel of the Year Award for 2020.” Said Trevor Hagel, Executive Vice President, Operations. “We offer our sincere congratulations to the entire team in Strathmore”

We are also pleased to report that three Canadian locations have been recognized among the “Best of Travelodge” in 2020; the Travelodge by Wyndham Miramichi, the Travelodge by Wyndham New Glasgow, and the Travelodge by Wyndham Strathmore have all been recognized among the highest rated properties in North America.

 
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Stockholm, Sweden – April 9, 2021

New Dometic HiPro Minibar reduces energy consumption up to 50% while boosting the cooling performance and optimizing functionality. Innovative features.

Today Dometic announces a game-changing new minibar series, Dometic HiPro. The new minibars reduce operational expenses for hotel owners by lowering power consumption considerably. Dometic itself designs and manufactures the advanced engineering technology that made it possible for the new series to achieve up to 50% lower power consumption (own comparison) while improving cooling performance.

Peter Kjellberg, CMO and Head of Other Verticals says, “In addition to superior performance, the new series has many industry-first designs. Unique interior illumination is made so that the entire menu in the bar is beautifully presented through the full-glass door, even the minibar door rack which has been designed to hold champaign bottles.

“The guests will see the beautifully curated menu in the minibar when they enter the room. The hotelier can design the in-room bar with their own character and create a new entertainment focal point for their guests.”  

Sustainability aspects should not be forgotten. Dometic is the first in the industry to introduce a chromate-free absorption inhibitor. This allows Dometic minibars to comply with the strictest environmental regulations in the world.

For hoteliers and resort brands who care about their sustainable profile, Dometic minibars are a safe choice as they are a future-proof investment.

 
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Online learning has its advantages, especially amidst a pandemic. Convenience, flexibility, and cost savings are just a few pluses that come to mind. But when a hotel migrates to a completely new financial management platform or adds new software modules, on-site training is still preferred. It’s not that the technology is too difficult to grasp online, but rather, hoteliers seem to thrive when they connect in person with their peers and vendor partners, and they desire to build a relationship with the people behind the software from day one.

2020 was a year of disruption, but it also proved to be a time of productivity. Many hoteliers used their downtime to analyze operational efficiency and technology performance. Those with legacy systems or older software versions took the time to perform systemwide upgrades, while others set out in search of new technologies that would better prepare them for recovery.

For example, hundreds of hotels migrated to Aptech’s latest enterprise accounting system last year, and many others invested in our business intelligence and budgeting/forecasting solutions to help them navigate the months and years ahead. It was a busy year for everyone involved. With deployments winding down, we are now knee deep in training — but surprisingly, not remotely. When given the choice between online vs. on-site training, most hoteliers are requesting that we conduct classes on site.

Curious to know why, I asked Aptech users Kaitlin DeFilippo, Corporate Operations Manager for Arbor Lodging Management, and Dominik Gomez, vice president of a New York-based hotel ownership and asset management company, about their recent on-site training experiences.

Why did you opt for on-site training during the pandemic?

Gomez:  We are in the hotel business, and therefore, we must lead by example. If we are apprehensive to hold meetings at our headquarters or hotels, it is sending the wrong message. We must do everything possible today to reassure people that it is safe to travel and meet in groups again, making sure that all safety protocols are in place.

DeFilippo:  We are not afraid to meet as a group; our properties all follow cleaning and safety protocols, and our team willingly wore masks and socially distanced so that they could learn in the best environment possible. Our finance team consists of a small group who are used to working together and being around each other. For us, on-site training just made the most sense.

What did you hope to get out of the onsite training experience?

Gomez:  When we partnered with Aptech, we made an investment in more than just software; we invested in the people behind the technology. For the investment to pay off, it required relationship building, and that starts with training.

DeFilippo:  We embrace onsite training 100%. Hoteliers are in the people business; we thrive off connections we make with others. Onsite training is the ideal environment to really get to know your vendor partners. It’s during onsite training that personalities are discovered and motivation to learn the software begins.

Where do you think online training falls short?

Gomez:  The biggest downside to online training is the interruptions. People get too easily distracted or they start multitasking and only grasp part of what they need to learn. Sitting in front of a computer screen also gets tedious, especially when people are learning complex finance processes. It’s difficult to gauge a trainee’s understanding or interest.

DeFilippo:  In an online setting, there is no stopping to ask questions until the class is done. By then, what you wanted to know is forgotten. Because there is a set time limitation, there is no opportunity for networking or relationship building. There is simply no personality to the event.

What was a positive take-away from your recent training session?

Gomez:  In person training — what we consider “advanced training” — is always better, especially when the class spans six to eight hours for multiple days. The ability to take breaks, grab lunch, and really get to know the players is a critical advantage. If cleaning and safety protocols are followed and social distancing is practiced, the benefits of onsite training will outweigh the costs.

DeFilippo:  Personalities emerge organically with onsite training. It really helped us get to know the people we will be working with. When someone had a question in the moment, they could ask it and get answers immediately. If someone was stuck on a feature or a function of the system, they had time to work through it until they were comfortable with it, and then move on. Online training has its place, but we thrive through personal connections.

So, there you have it. Hoteliers looking to fill their meeting rooms today should reach out to local businesses and encourage onsite training sessions to help with recovery. Supplementing in-person training with weekly Zoom calls or advanced online training sessions is a great way to build report and continue the conversation. Training in person is working for our customers’ hotels. It will work for yours as well.

 
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WHAT:      

Representing Canada’s hardest hit sectors (including tourism, travel, arts, culture, events, and hospitality), the Coalition of Hardest Hit Businesses will be releasing survey results and calling on the Federal Government to extend the Canada Emergency Wage Subsidy and the Canada Emergency Rent Subsidy until the end of 2021.

WHO:

Coalition of Hardest Hit Businesses, represented by:
• Susie Grynol, President and CEO, Hotel Association of Canada
• Beth Potter, President and CEO, Tourism Industry Association of Canada
• Martin Roy, Executive Director, Festivals and Major Events

WHERE: Virtual Press Conference via Zoom:
https://us02web.zoom.us/j/84959090273?pwd=T2k0QUFKNkxvMkV2ekZrejdpdTJIdz09

WHEN: Wednesday, March 24th 2021
9:30am EST

 

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